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Samsung Senior Payroll Analyst United States, Texas, Plano 640468319
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Key Responsibilities:
Fulfill day-to-day functions of the payroll service team including but not limited to: UKG Workforce Pro (Dimensions) timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UKG Pro (UltiPro), time accrual management and auditing of data sets between various payroll source systems
Ensure Samsung company representatives utilize appropriate processing procedures within federal, state and local compliance regulations
Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors
Act as the Level 3 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels
Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement
Manage leaves of absence and calculation of supplemental benefit payments
Mentor payroll analysts and employee support center representatives to elevate fundamental payroll knowledge
Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders
Lead various project initiatives and influence results including collection of user requirements for system enhancements and solutions
Deliver business performance reviews and educational presentations to various audiences from front line employees to senior leadership
Sustain periodic and cumulative audit processes for monthly, quarterly and annual activities
Other duties as assigned
Skills and Qualifications
· 6+years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment
· 4+years in customer service related field and ability to demonstrate strong customer relationship skills
· Experiencewith top tier payroll and HRIS systems (UKG Pro, UKG Dimensions, Workday or similar)
· Abilityto troubleshoot and resolve requests using pre-defined and creative solutions
· Expertlyinterpret, create and present a variety of instructions furnished in written, oral, diagram or schedule form· Payrollaudit, control, quality assurance and/or tax management experience
· Payrollaccounting experience including GL posting, accruals and reconciliation of payroll expenses
· Demonstrateintermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint
· APAFundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred
· CanadianPayroll Association certification preferred
· Bachelor'sdegree preferred
· HybridSchedule required to 1100 Klein Road, Plano, TX
Key Results Areas
· SupportPayroll Accuracy SLA at or above current SSC requirements
· Supportpayroll team Service Request Ticket resolution SLA at or above current SSC requirements
· Ensurekey quality control activities are completed according to established schedule and guidelines
· Supportteam projects and continuous improvement initiatives
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