Nvidia Technical Account Manager Networking 

China, Beijing, Beijing 

639472543

What you’ll be doing:

• Resolve complex escalations and technical issues through meticulous research, reproduction, and troubleshooting for customers installing NVIDIA products line

• Responding to customer product support inquiries via telephone, email or conference calls.

• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors

• Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

• As a technical resource develop, re-define and document best practices to provide to internal teams (Support/R&D) for support process and improvements

• Site visits and conference calls with customers

What we need to see:

• 6+ years in providing in-depth customer support and troubleshooting for hardware and software products.

• Proficiency in Linux System Administration, including process management, package management, task scheduling, kernel management, bootprocedures/troubleshooting,performancereporting/optimization/logging,advanced networking (tuning and monitoring), storageconfiguration/troubleshooting(iSCSI), Virtualization (KVM), and Scripting.

• Demonstrated ability to troubleshoot networking protocols using tools like TCPDUMP, Wireshark, or similar packet analysis tools.

• Excellent interpersonal skills for effective resolution of escalated customer cases.

• Strong communication and presentation skills (verbal and written).

• Fluent in English (verbal and written).

• Strong organizational skills with the ability to prioritize and multitask independently.

• Minimum four-year degree in Computer Science, Electrical Engineering, or Computer Engineering (or equivalent experience).

• Industry-recognized Linux/Networking certifications are preferred.

Ways to stand out from the crowd:

• Extensive experience in network programming, troubleshooting, and performance optimization for high-concurrency scenarios.

• Proficient in OpenStack administration with expertise in server virtualization and OpenStack Ironic for bare metal computing.

• Familiarity with emerging trends such as ,ROCE, VirtIO, NFV, VNF, VPP, SR-IOV, and DPDK will be highly valued.

• Having experience with NVIDIA SmartNIC, DPU (Data Processing Unit), and other related products is highly valued.

• Experience in supporting or working at internet companies or CSP are highly valued.