US Bank Customer Account Associate Category Sales 

Spain, Community of Madrid, Madrid 

637996709

This includes accomplishing clear expectations and objectives (short-and long-term) and together with internal stakeholders follow through our ambitious goals and increase the portfolio value (DIAOR).

• Build and maintain strong relationships with customers in Hospitality across Elavon’s European territories
• Retain and secure customers in Hospitality portfolio
• Analyse data to drive customer performance
• Manage negotiations with customers, work on pricing offers within the target rate of return
• Develop solutions for problems identified across customers portfolio
• Create exit barriers for customers so Elavon business is secured effectively
• Represent Elavon during meetings with customers, fairs, industry meetings
• Take part and manage projects in order to provide customers with top level of services
• Act in alignment with company policy and regulatory requirements
• Monitor and analyse relationship plan results and account activities
• Establish relationships and align with strategic partners in Hospitality industry
• Meet identified KPIs and achieve portfolio targets
• Supporting Business Development with collection of financial and KYC documents, document creation and customer interactions
• Providing post boarding support for new customers
• Follow the disciplines of strategic account management to ensure that all procedures and processes are followed
• Document and update actions on the customers’ accounts in CRM system
• Hold accountability of your customer portfolios performance, and report/forecast as per business requirement.
• Embed yourself into the vertical landscape to raise your expertise and profile to existing customers and partners

• Achieves portfolio targets and optimises customer performance
• Manages all relationship management activities for clients in the assigned Hospitality portfolio and geographical region
• Establishes and maintains strong relationships with portfolio customers and industry partners
• Identifies business opportunities and mitigates risks to minimise customers’ attrition
• Identifies customer needs and pain points to advise on new products and solutions
• Negotiates effectively to secure existing business across portfolio and implements solutions to create exit barriers for clients
• Prepares documentation and acts in alignment with company policy and regulatory requirements
• Monitors and analyses relationship plan results and account activities
• Develops solutions for identified accounts.
The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

1. Drive for Results
Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

6. Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes

• Basic Outlook, Word, Excel and Powerpoint Proficiency.
• Salesforce and Service Cloud experience preferred.
• Ability to establish and maintain strong relationships
• Strong understanding of all products and services applicable to Hospitality customers
• Advanced knowledge of applicable policies and procedures
• Thorough knowledge of all organization products and operations
• Strong organizational, communication and negotiation skills
• Ability to work independently and in teams
• Excellent interpersonal, verbal and written communication skills.
• Ability to work under pressure
• Result-oriented approach
• Time Management Skills

• Bachelor's degree, or equivalent work experience
• Minimum 3 years of experience in Finance or Hospitality industry
• Willingness to travel within Europe
• Experienced to engage with senior stakeholders in large organizations
• Driving licence