Key Accountabilities
- Provides thought leadership and actionable guidance to during the sales process to setup a successful customer conversion and value realization roadmap.
- Shares knowledge and experience with peers by contributing best practice templates and examples for the following delivery artifacts:
- Conversion Methodology Presentation
- Conversion Agendas
- Conversion Analysis templates
The Architect's primary responsibilities for the role are:
- Lead and participate in teams with BMC, partner, and customer resources to deliver outcomes and generate additional business.
- Develop and maintain relationships with conversion code programmers through weekly status calls.
- Plan communication and collaboration strategies among the Customer Team, Account Team, Pre-Sales, Services Sales, Internal Team, and PMO.
- Lead conversion scoping meetings, preparing materials, and collaborating with key stakeholders for review of conversion analysis.
- Conduct complex project analysis, ensuring customer readiness and compliance with delivery deadlines, environments, and implementation plans.
- Provide Control-M Solution design assistance
- Facilitate process improvements and capability enablement
- Aid with Install, Configuration, Migration, and Implementation activities of Control-M z/OS Software changes, adhering to customer software delivery life cycle, all change controls, and blackout periods
Success Behaviors:
- Work independently with minimal supervision to deliver high-quality results.
- Apply technology to improve operational effectiveness and efficiency of IT functions and applications.
- Understand enterprise-scale, integrated applications from both process and business perspectives.
- Align BMC solutions with customer needs, receiving positive feedback from leadership, teams, and sales groups.
- Build and maintain strong relationships with key stakeholders, ensuring repeat business and customer satisfaction.
- Proactively mitigate project risks, escalate issues appropriately, and identify new business opportunities with customers.
- Contributes to Customer ready design documentation to support all Functional requirements, Technical Solution Design, Test Strategy, and Deployment Plans
Qualifications /Experience/Certifications:
- Subject Matter Expert in Converting To/From Output Manager Products (Control-M Output Manager, CA View/Deliver, CA Dispatch), JCL Verify Products, and Tape products (e.g., CA1, TLMS, Control-M Tape), Scheduling products (e.g. CA7, CA ESP, Automic, Autosys, TWS).
- Knowledge of network communications, Control-M Security setup (ACF2/RACF/Top Secret), and Midrange Systems.
- Knowledge in programming/scripting (JCL, JAVA, PL/I, REXX, Assembler) and various operating systems (Mainframe, Linux, Unix, Windows).
- Strong experience with z/OS operating system, program product installation, system configurations, upgrades, and troubleshooting for Control-M products.
- Architectural skills in SYSPLEX layout, system naming conventions, and software distribution, with strong consultative skills in customer-facing roles.
- Proven self-starter with the ability to meet deadlines, mentor colleagues, and build relationships across Sales, Support, Application Teams, and Engineering
- Experience working in Services or projects, preferably Customer facing in a professional consultative capacity
Qualifications/Experience/Certifications (Desirable)
Have worked with or basic understanding DevOps processes/tools such as:
- SaaS experience
- Knowledge of BMC Workload Automation solutions
- Control-M product certification
- ITIL v3 Foundation