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Philips Customer Service Support 2nd shift United States, Tennessee, Nashville-Davidson 637776936
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Your role:
Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.
Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.
Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.
Process customer orders and RMAs accurately. Collaborate with other departments for order completion.
Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.
You're the right fit if:
High school education or equivalent required; Associate degree preferred.
3+ Years of Industry Experience
Customer Service Experience Required
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing
We are a health technology company. We built our entire company around the belief that every human matters, and westop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.
US work authorization is a precondition of employment. The company will not consider candidates whorequiresponsorship for a work-authorized visa, now or in the future.
Company relocation benefitswill notbe provided for this position.For this position, youmustresideinorwithin commuting distance toNashville, TN.
The hours required are11:30am-8:00pm CST; may be required to be on-call.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
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