EY Senior Consultant - Tech Consulting NAT 

India, Telangana, Hyderabad 

636246900

Your key responsibilities

• Lead the end-to-end delivery of digital initiatives across Banking and Wealth, including mobile banking or contact centre platforms.
• Manage senior stakeholder groups including business, operations, product, technology, and third-party vendors to align on project objectives and execution.
• Mobile Apps - Drive implementation of new customer journeys on Wealth mobile apps, ensuring intuitive digital experiences aligned to Personal Wealth offerings.
• Contact Centre - Oversee automation initiatives in the Contact Centre space, focusing on enhancing customer engagement through AI/ML-driven solutions such as virtual assistants, IVR upgrades, and case resolution workflows.
• Ensure governance, budgeting, resource planning, and risk management activities are executed in line with organizational standards.
• Support executive-level reporting and facilitate steering committee updates, dashboards, and portfolio health tracking.
• Collaborate with cross-functional Agile teams to ensure timely and quality delivery.

Skills and attributes for success

• 10+ years of experience in Project Management with proven expertise across Wealth Management and Channel/Contact Centre transformation programs.
• Deep understanding of Wealth customer journeys on mobile apps and familiarity with Personal Wealth products (e.g., Mutual Funds, Portfolio Advisory, Investment Accounts).
• Experience managing digital transformation programs within banking or financial services.
• Strong understanding of contact centre platforms, automation solutions, and emerging technologies in customer engagement (voice, chat, omnichannel platforms).
• Knowledge or hands-on exposure to AI/ML-based automation tools or initiatives is highly preferred.
• Excellent stakeholder management and communication skills with experience presenting to senior leadership.
• Familiarity with Agile methodologies and digital delivery frameworks.

Ideally you’ll also have

• PMP / Agile / Scrum / SAFe certifications.
• Exposure to tools like JIRA, Confluence, ServiceNow, or similar for project and delivery tracking.
• Experience working in a regulated banking environment with an understanding of compliance and customer data protection.

What we look for

People with the ability to work in a collaborative way to provide services across multiple client departments while adhering to commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible