EY Senior Consultant - Tech Consulting NAT 

India, Karnataka, Bengaluru 

46772446

Req id - 1585841

EY is looking for Senior Consultant to serve as a ServiceNow CMDB / SAM / HAM Functional consultants

Minimum Role expectations:

CMDB Governance:

• Work with CMDB Process owner to implement a comprehensive CMDB governance strategy aligned with the organization's IT and business goals.
• Collaborate with CMDB specialists to ensure the effective maintenance and governance of the CMDB.

Data Management and Integrity:

• Participating as a member of the SACM team to work with field resources to identify and validate complete life-cycle of end user and enterprise Configuration Items (CIs)
• Govern the process for CI intake (discovery/federation/manual) and updates in the CMDB and the onboarding of new CI classes and attribute
• Performs configuration audits to check that the physical/virtual IT inventory is consistent with the asset and CMDB and initiates necessary corrective action
• Contribute to the process for mapping infrastructure CIs to Applications (Application Services) and Business Services within ITSM Toolset
• Will engage and work with tower resources and IT service delivery teams to identify and then collect missing Configuration Item (CI) information

Governance and Compliance:

• Enforce CMDB governance policies, standards, and procedures.
• Conduct regular audits and reviews of the CMDB to identify and rectify data inconsistencies and gaps.
• Monitor and report on CMDB health, accuracy, and completeness metrics.

Data Management and Integrity:

• Ensure that all Configuration Items (CIs) in the CMDB are properly identified, classified, and maintained.
• Establish mechanisms for data validation, reconciliation, and correction to maintain high data quality.

Collaboration and Stakeholder Engagement:

• Work closely with IT operations, service management, change management, and asset management teams to ensure accurate and timely updates to the CMDB.
• Facilitate communication and training for stakeholders on CMDB governance policies and processes.

Reporting and Analytics:

• Develop and deliver regular reports on CMDB status, trends, and issues to IT leadership and other stakeholders.
• Leverage analytics to provide insights into CMDB usage and opportunities for improvement.
• Use data-driven approaches to demonstrate the value and impact of CMDB governance on IT operations and business outcomes.

Required Skills:

• Experience with ServiceNow, including implementation and management.
• ITIL v4 certification required
• Must have experience with configuration management tools (e.g. ServiceNow, Flexera, SNOW, etc)
• Ability to analyze data from multiple data sources such as, but not limited to, SCCM, ServiceWatch/ServiceNow Discovery, Altiris and LANDesk or other similar data collecting tools
• Good technical background and understanding of IT Service Infrastructure and software technologies
• Presentation and communication skills to deliver CMDB status to stakeholders
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator).
• Experience with ITSM Configuration Management required
• Experience with IT End User Asset Management preferred
• Good understanding of ITIL Service Management processes
• Must possess strong computer skills - expert in Excel to analyze large volumes of data
• CSA certifiedPreferred/ Recommended:
• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Good understanding of IT governance frameworks and best practices.
• Project management skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with regulatory and compliance standards relevant to ServiceNow usage.
• Experience in large-scale IT transformation projects.
• Knowledge of ITIL practices and methodologies