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MoonActive Support Team Leader 
Israel, Tel Aviv District, Tel Aviv-Yafo 
635764267

22.07.2024
Responsibilities
  • Lead a team of IT Support Specialists including managing and prioritizing tickets and service requests for timely resolution and excellent customer service
  • Mentor and coach team members, providing guidance and resolving technical issues
  • Be a focal point for IT escalations, including software, hardware, network, SaaS, conference rooms and information security issues
  • Implement, maintain and document IT support processes and guidelines related to systems and service support
  • Collaborate with other IT teams and stakeholders to achieve objectives
  • Manage procurement activities for equipment orders and asset management
  • Lead the on-boarding and off-boarding process, striving for improvements
  • Stay up-to-date with industry trends and technologies, recommending improvements, implementing automations and best practices
Requirements
  • Proven experience leading a team of IT Support / Help Desk
  • Technical expertise in troubleshooting hardware, software, and network issues
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Passion for technology and knowledge of industry trends
  • Strong organizational and time management skills
  • Proactive mindset with a "Can-Do" approach and a team player
  • Ability to identify and implement process improvements
  • Knowledge of service ticketing systems and IT service management tools
  • Experience working in cloud SaaS products (Okta, Google Workspace, Slack, Atlassian etc.) - An Advantage
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