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MoonActive Support Team Leader Israel, Tel Aviv District, Tel Aviv-Yafo 635764267
22.07.2024
Responsibilities
- Lead a team of IT Support Specialists including managing and prioritizing tickets and service requests for timely resolution and excellent customer service
- Mentor and coach team members, providing guidance and resolving technical issues
- Be a focal point for IT escalations, including software, hardware, network, SaaS, conference rooms and information security issues
- Implement, maintain and document IT support processes and guidelines related to systems and service support
- Collaborate with other IT teams and stakeholders to achieve objectives
- Manage procurement activities for equipment orders and asset management
- Lead the on-boarding and off-boarding process, striving for improvements
- Stay up-to-date with industry trends and technologies, recommending improvements, implementing automations and best practices
Requirements
- Proven experience leading a team of IT Support / Help Desk
- Technical expertise in troubleshooting hardware, software, and network issues
- Excellent customer service skills
- Strong communication and interpersonal skills
- Passion for technology and knowledge of industry trends
- Strong organizational and time management skills
- Proactive mindset with a "Can-Do" approach and a team player
- Ability to identify and implement process improvements
- Knowledge of service ticketing systems and IT service management tools
- Experience working in cloud SaaS products (Okta, Google Workspace, Slack, Atlassian etc.) - An Advantage
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