JPMorgan Technology Support II -TechOps Associate 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

634597483

Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.

As a Technology Operations Analyst, you will serve as liaison between Operations and the technology support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.

Key Responsibilities:

• Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
• Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
• Provides accurate problem identification, ticket documentation and customer/vendor dialogue
• Provides activity, progress and status reports to management and keeps management posted of any critical issues
• Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.

Qualifications:

• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
• Strong interpersonal skills, including verbal, written, and listening skills in English with the ability to influence and lead others
• Ability to interact with individuals on all organizational levels
• Establishes strong working relationships with team members and across functions
• Ability to communicate with technical and non-technical customers
• Able to work under pressure to resolve issues affecting the production services
• Excellent analytical skills

Additional preffered (not required) skills:

• Professional experience in a large-scale, high availability, fast paced, distributed environment
• Understanding of monitoring tools
• Experience in Linux, Stratus, Control-M, Tandem and operating system functionality. Admin skills a big plus
• Experience with Tandem batch processing, including submitting jobs and validating data
• Knowledge of relational databases
• Unix shell scripting such as ksh, Perl or Python
• Basic knowledge of networking technology