EY Employee Listening Lead - Associate Director 

Poland, Lower Silesian Voivodeship 

633138250

Essential Functions of the Job:

• Define and drive the employee listening strategy to measure and optimise the people experience, engagement and culture at EY
• Own, oversee and continuously improve a holistic, connected suite of employee listening programs, channels and tools (e.g. EYPP, Career milestones, qualitative and quantitative data and active and passive listening, etc)
• Conduct cross-function listening analysis and insights work, to identify common trends and generate experience insights within relevant business context
• Monitor external trends and best practices in Employee Listening and analytics
• Consult and work with the Talent functions to capture and provide employee insights and feedback to enhance employee experience and engagement.
• Partner with the Talent Strategy and Organizational Effectiveness team and Talent functions to help identify changes to: behaviours, process, systems, policy and environment
• Distinguish different populations (e.g. Partner, Employees) to consider the employee engagement and experience
• Partner closely with Talent Service Delivery and Experience Lead/team …and the broader Talent Delivery team
• As required support the employee feedback and measurement strategy and process on change programs
• Focus on (where required) continuous innovation and change priorities/projects in People Listening, leveraging resources from the Talent Projects
• Accountable for delivery of the Experience and Listening team
• Work closely with Talent colleagues across the eco-system (especially Digital Insights and, Customer Feedback Reporting) to ensure service provision to Talent and business
• Lead EY’s reporting, insights and communications approach relating to employee listening and cross-function experience insights.

Analytical/Decision Making Responsibilities:

• Development of the People Listening strategy; and contribute to the development of the broader Talent strategy
• Monitor external trends and best practices to ensure EY Talent is working to best practices in People Experience and Listening
• Analyse employee listening data and insights, and take a data driven approach to providing insights and recommendations that enhance the People Experience globally
• Determine how to approach employee listening and data gathering to identify opportunities for improvement across functions
• Engage people (partners, employees and workers) to understand moments that matter. Complete analysis, review findings and share insights gained across Talent eco-system and with CBS colleagues

Knowledge and Skills Requirements:

• Strong business and commercial acumen – understand what matters to the business and Talent
• Strong knowledge of the Talent strategy, function and ways of working
• Strong knowledge of people listening and experience trends, leading practices, services and solutions
• Ability to operate as trusted advisor to key stakeholders; influence stakeholders at all levels
• Ability to build and nurture effective virtual teams and networks across diverse and dispersed geographies
• Strong consulting skills. Able to identify and interpret requirements and, where prioritized, co-create the relevant solutions
• Strong teaming skills; partner effectively across talent ecosystem, other CBS functions and wider EY firm
• Strong communication skills for sharing thought leadership across EY and externally to enhance EY reputation
• Strong organizational skills and attention to detail - the ability to set priorities, operate within budget and effective time frames
• Respected ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment

Supervision Responsibilities:

• A key member of the Talent Delivery team, proactively participate in meetings
• Collaborate with Talent and extended EY stakeholders to ensure effective execution of People Listening strategy
• Work with Executive and Region Talent teams and ensure robust networks are in place to engage effectively to capture needs/requirements, communicate people listening strategy, requirements and changes
• Ensure people listening programs are clearly understood, ensure Regions are providing data and insights as required
• Influence and coach Executive and Region Talent Leaders to apply the global People Listening strategy
• Where necessary raise requests/proposals for change and work with Talent functions to ensure changes are appropriately defined and business cases presented that will add value
• Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices/departments that will enable personal effectiveness in the position

Other Requirements:

• Due to global nature of the role; travel and willingness to work alternative hours will be required
• Due to global nature of the role; English language skills - excellent written and verbal communication will be required

Job Requirements:

Education:

• Educated to degree level
• Higher professional or masters qualification is preferred, not required

Experience:

• Experience in a closely related Talent role in People Experience, People Listening or Organization Development/Effectiveness
• Experience of providing trusted advice in People Experience (or similar) to identify challenges, diagnose issues and recommend options for change
• Evidence of managing people listening programs, and of leveraging people data and insights to identify opportunities for improvement
• Significant experience of interpreting and anticipating trends, completing research and thought leadership to identify insights and best practices
• Experience of collaborating with Talent & other CBS colleagues to current state and shaping proposed solutions
• Experience of leading global virtual teams
• Experience of operating and influencing across multiple levels of an organization
• Experience of coaching leaders through the embedding of change initiatives in global, matrix organizations (such as EY)
• Experience of working in fast-paced, ambiguous, stressful environments to deliver required results

Certification Requirements:

• Higher professional or masters qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.