Cyberark Customer Success Engineer 

United Kingdom 

632355723

Responsibilities:

• Act as a trusted technical expert for customer engagements initiated by CSMs or AEs, addressing complex technical challenges, questions, and requests.
• Showcase Venafi’s capabilities through tailored demos, guide scalable machine identity solutions, support deployments across environments, and resolve technical issues to ensure customer satisfaction.
• Deliver technical workshops, enablement sessions, and best practices to help customers optimize their Venafi implementations.
• Support DevOps and automation initiatives, helping customers integrate Venafi solutions with CI/CD pipelines and tools such as Jenkins, Docker, Kubernetes, and Ansible.
• Collaborate with internal teams to provide feedback and insights on customer needs, helping to shape the future of Venafi’s products and services.
• Stay current with industry trends, emerging technologies, and Venafi product updates to deliver cutting-edge guidance to customers.

• 3+ years of experience in customer-facing technical roles, such as solution engineering, technical support, or professional services.
• Hands-on experience with Venafi products including TLS Protect, CodeSign Protect, SSH Protect, Zero-Touch PKI, TLS Protect Cloud, TLS Protect for Kubernetes.
• Strong understanding of PKI, TLS/SSL protocols, and cryptographic standards.
• Proficiency in scripting and automation (e.g., PowerShell, Python, Ansible).
• Familiarity with DevOps and CI/CD tools (e.g., Jenkins, Docker, Kubernetes).
• Hands-on experience with Kubernetes and cert-manager for certificate management and orchestration.
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and key management services (e.g., Azure Key Vault).
• Experience with encryption, SSH key management, and code signing practices.
• Familiarity with identity and access management (IAM) tools and frameworks.
• Exceptional communication and presentation skills, capable of simplifying technical concepts for non-technical audiences.
• Proven ability to manage multiple technical projects and prioritize tasks in a fast-paced environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.