Philips Sr Manager eCommerce Cambridge 

South Africa, Free State, Dihlabeng Local Municipality 

631439352

Sr. Manager, eCommerce (Cambridge, MA)

Your role:

• Develop the strategy, plan and roadmap for a business line of our Health Systems portfolio. And execute that plan to drive online orders and revenue.
• Utilize our online Store and EDI (Electronic Data Interchange) channels in your eCommerce plans as well as engage with our partner channels such as Amazon
• Work with Digital campaign programs team to develop and integrate digital programs (organic and paid) across the customer journey to support achievement of online sales activities and objectives
• Build a comprehensive strategy for driving penetration (customer onboarding) and preference (utilization of online store and EDI)
• Partner with creative teams and content teams to build-out and optimize design and content to have a best-in-class eStore experience for our customers
• Collaborate closely with Supply Chain to ensure campaign programs and product forecasts enable a desired customer experience on the online store
• Engage Operations to handle customer issues by order desk for online orders from store and EDI
• Support Sales and Business Managers in their execution of their sales strategies and plans
• Serve as the key point of contact for all direct online topics for internal (sales, marketing, customer services, operations, and IT) and external partners (search, affiliate, and marketing agencies)
• Play a key role in contributing to annual marketing and sales operations plans for the North America market with accountability for delivering to revenue and order goals
• Be part of a team to establish and drive a regular cadence of reviewing key performance metrics versus target and identification of root causes and actions needed to drive continuous improvement
• Collaborate with Central Global Digital organization and other global market teams to scale best practices for Philips eCommerce
• Identify new business development opportunities proof of concept testing within direct online space to consistently grow business for maximum value realization

You're the right fit if:

• Bachelor’s degree, MBA preferred. Preferably in Digital Marketing, Marketing, Business Administration or a related field.
• Healthcare technology marketing experience a plus
• 7+ years of experience in eCommerce/Digital Marketing/Marketing/Sales Operations or similar
• Robust omni-channel and Digital and eCommerce experience, developing programs across the end-to-end customer decision journey and delivering on online sales targets
• Direct experience with eCommerce platforms (e.g. Hybris, Magento, etc.)
• Experience managing an online store front. Amazon experience a plus.
• Ability to engage marketing and sales leadership and teams to develop an eCommerce strategy and program to support objectives
• Understanding of how to gather insights from program performance data and develop recommendations to drive measurable improvement in results
• Experience drawing on market and audience insights to structure pilot programs to test and uncover new growth opportunities
• Ability to manage a complex and diverse set of stakeholders, across functions and geographies and to act as a key point of contact to marketing and sales leadership
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position is $122,382 to $209,798

consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Cambridge, MA