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You will work in close partnership with leaders in business, design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Strategy & planning
Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging experiences
Translating complex ideas into understandable concepts that evolve and enhance the product experience
Exploring the possibilities of AI, data science, machine learning, and other emerging capabilities as a means to protect the resilience of Capital One’s portfolio
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction
Providing input on product prioritization in support of early product definition
Advocating for the customer through human-centered design methods, including discovery, research, sketch sessions, and user testing
Championing for the prioritization of customer-centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for a human-centered design mindset
Discovery & delivery
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand customer needs and expectations
Framing problems, defining insights and designing newmethodologies/practicesto serve customer based outcomes
Creating process and user flows, wireframes, journey maps, interaction models, and low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
Storytelling and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance and delivery in partnership with technology partners
Basic qualifications
At least 4 years of experience with User Experience design
Preferred Qualifications
Experience in one or more of the following: data visualization design, graphic design, user interface design
3+ years collaborating with cross-functional teams
2+ years designing and delivering user interfaces
2+ years of experience with Figma
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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