Amazon Specialist Data Center Technician Rechenzentrumsbetrieb 

Germany, Hesse, Frankfurt 

627114152

You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.Key job responsibilities
SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.DATA CENTER OPERATIONS (DCO)
This position involves:
o Diagnosing hardware and network problems followed by physical repairs
o Troubleshooting events within internal Service Level Agreements (SLAs)
o Performing root cause analysis of equipment failuresManual handling and lifting of equipment may be required (weight limits in accordance with
regulations)
Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data
center environment
On-call rotation reaction to off-duty emergency calls
Frankfurt, HE, DEU

- Completed formal education/apprenticeship or training in IT related field
- IT hardware troubleshooting related experience
- Be proficient with Microsoft Office products (Excel, Word) and web-based operational tools
- Have a very good command of English

- Bachelor degree or equivalent formal qualification in IT related field
- Basic knowledge of Linux and experience with network protocols
- Proficient with ticketing systems
- Proficient with Change Management Systems (CMS)
- Data center experience
- Very good command of German.
- Willingness to work on shifts and for on-call rotation.