Wells Fargo Senior Merchant Services Relationship Manager 

United States, Minnesota, Minneapolis 

625325645

In this role, you will:

• Participate in profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio
• Achieve companywide business objectives, including the annual revenue plan at target margin
• Maintain existing relationships, identify incremental business and maintaining high levels of client satisfaction
• Establish and maintain a spend internal partnerships with respective teams through on-going collaboration and communication
• Support the Merchant Sales Consultant by supporting client servicing needs, inquiries and escalations.
• Prepare and deliver quarterly business service reviews and analysis on strategic client relationships
• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Collaborate and consult with internal partners to resolve highly risky customer escalations
• Supporting ongoing projects
• Ensuring client touch points are tracked appropriately in CRM system, including referrals, and managing clients to prevent them from becoming at risk, and preventing client attrition
• Significant focus on customer retention will be key to success in the role

Required Qualifications:

• 4+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years in Merchant Services, and/or Treasury Management experience
• Ability to thrive in a fast paced, deadline driven, environment
• High attention to detail skills
• Strong verbal and analytical skills
• Ability to complete tasks with minimal supervision
• Strong risk and compliance experience
• Broad knowledge of treasury management/cash management

Job Expectations:

• Ability to travel up to 10% of the time
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship.

Posting Locations:

• 90 S 7th St, Minneapolis, MN
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