JPMorgan Payments Merchant Services - Relationship Manager Executive Director 

United States, New Jersey, Jersey City 

801149677

Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.

As a Relationship Manager in Merchant Services, you will manage a strategic portfolio of large, complex retail clients with a mix of card present, in app, and web transactions; driving payments optimization strategies as well as overseeing their day-to-day support needs, increasing revenue through the cross-selling of products and services, establishing and maintaining strong relationships with key decision-makers, and providing consultancy to portfolio clients.

Job responsibilities

• Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal. This includes negotiating contracts and sales activity needed to meet retention and sales goals.
• Manages the assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.
• Provides thought leadership, proactive insights and consultation on payments optimization strategies to clients within the portfolio, and identifies opportunities for JPMorgan Payments collaboration to deliver the full value of the firm.
• Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods and works with clients to minimize their costs in this area.
• Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
• Develops and implements educational programs designed to improve client's transaction processing performance.
• Works with internal departments to ensure a high level of support for the client.
• Manages communications with lines of business partners to ensure a unified account management strategy with client base.
• Identifies and implements processes to reduce operating expense.

Required qualifications, capabilities, and skills

• Minimum of 8 years of relationship management, sales or contract negotiation experience
• Demonstrated ability to think strategically, deliver tactically
• Ability to collaborate and influence across multiple stakeholder groups internally and at client
• Knowledge of payment processing industry, acquiring and/or merchant services
• Experience working with executives/C-suite in large, Fortune 500 companies
• Knowledge of computer software systems including word processing, spreadsheets and databases
• Strong communication skills, both verbal and written
• Strong time-management skills; ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines
• Must be able to travel nationally up to 30% annually

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.