JPMorgan International Private Banking - Payments Specialist Spanish Speaker 

Philippines, Quezon City 

623950599

As a Client Service Payments Specialist (Spanish Speaker) within our financial services team, you will execute Money Transfer payment requests received from both clients and internal partners. Your responsibilities will also include handling inquiries related to payments, managing escalations and investigations pertaining to outgoing and inbound requests for all supported products, as well as maintaining accounts and processing transaction requests.

Job Responsibilities:

• Execute Money Transfer payment requests received from the Client and/or Internal Partners; any inquiry to payments, escalations and investigations as it relates to outgoing and inbound requests for all supported products; account maintenance and transaction requests.
• Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment
• Manage escalations and conduct payment/wire investigations
• Participate in special projects and User Acceptance Testing (UAT) for Information Technology (IT) enhancements
• Coordinate with Client Service team

Required qualifications, capabilities, and skills:

• Excellent verbal and written Spanish and English communication skills
• Minimum 1 year of experience in Payments processing and/or Wire Investigations
• Excellent timeliness/accuracy of cash management and transactions
• Proactively drives initiatives to achieve team targets
• Able to resolve more complex queries and provides guidance to other members of the team
• Seeks to better understand upstream/downstream implications to the individual’s/team’s actions
• Is confident when liaising with clients/stakeholders; Has strong understanding of clients’/stakeholders’ needs
• Recognizes and easily articulates when improvements are required, taking initiative to drive solutions at root cause through flexible problem-solving mindset and engagement with key stakeholders
• Leverages experience to train and guide others in the escalation and resolution of errors/fraud attempts