JPMorgan International Private Banking - Payments Specialist Mandarin Speaker 

Philippines 

59398415

As a Client Service Payments Specialist (Mandarin Speaker) within the International Private Bank Client Service Center of Excellence team, you will be responsible for executing Money Transfer payment requests received from the Client and/or Internal Partners. You will handle any inquiries related to payments, escalations, and investigations as it pertains to outgoing and inbound requests for all supported products. Additionally, you will be tasked with account maintenance and transaction requests. This role provides an excellent opportunity to leverage your experience in payments processing and wire investigations, and to contribute to a global wealth management leader.

Job Responsibilities:

• Execute Money Transfer payment requests received from the Client and/or Internal Partners; any inquiry to payments, escalations and investigations as it relates to outgoing and inbound requests for all supported products; account maintenance and transaction requests.
• Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment
• Manage escalations and conduct payment/wire investigations
• Participate in special projects and User Acceptance Testing (UAT) for Information Technology (IT) enhancements
• Coordinate with Client Service team

Required qualifications, capabilities, and skills:

• Excellent verbal and written Mandarin and English communication skills
• Minimum 1 year of experience in Payments processing and/or Wire Investigations
• Excellent timeliness/accuracy of cash management and transactions
• Proactively drives initiatives to achieve team targets
• Able to resolve more complex queries and provides guidance to other members of the team
• Seeks to better understand upstream/downstream implications to the individual’s/team’s actions
• Is confident when liaising with clients/stakeholders; Has strong understanding of clients’/stakeholders’ needs
• Recognizes and easily articulates when improvements are required, taking initiative to drive solutions at root cause through flexible problem-solving mindset and engagement with key stakeholders
• Leverages experience to train and guide others in the escalation and resolution of errors/fraud attempts