Airbnb Senior Guest Experience Manager 

United States 

623587127

A Typical Day:

• Design & Deliver Luxury Experiences:
• Become the go-to expert for Airbnb Luxe homes and services for guests
• Craft bespoke travel itineraries and services tailored to the unique preferences of Airbnb Luxe guests
• Coordinate with home hosts and top-tier service providers and partners, including private chefs, drivers, and local guides, to deliver 5 star stay experiences.
• Provide personalized and discreet services while ensuring a high level of guest satisfaction and maintaining confidentiality at all times.
• Sales & Relationship Management:
• Leverage your experience in selling luxury trips to build trust and long-term relationships with guests.
• Act as a trusted advisor, providing proactive recommendations that enhance their travel experiences.
• Meet and/or exceed key sales and service performance indicators
• Customer Engagement:
• Act as the primary point of contact for guests from inquiry through post-trip follow-up, ensuring a flawless end-to-end experience.
• Handle last-minute changes or requests with poise and a solution-oriented mindset.
• Operational Excellence:
• Utilize tools like Salesforce to track leads, bookings, and guest preferences.
• Collaborate cross-functionally with internal teams to unblock issues and solve guest problems in a timely manner
• Strong financial acumen with the ability to manage large expense budgets
• In-Person Engagement:
• Comfortable with domestic travel to meet guests, inspect properties, and oversee on-the-ground logistics.
• Represent Airbnb Luxe at events, networking opportunities, and guest engagements.

Your Expertise:

• 5+ years experience selling and managing luxury travel
• Proven ability to sell and upsell high-value travel experiences.
• Exceptional interpersonal and communication skills, with the ability to build trust and rapport with discerning clients.
• Creative and solution-oriented, with a meticulous eye for detail.
• Proficiency in Salesforce or similar CRM platforms.
• Highly self-motivated, proactive, and capable of working independently.
• Discreet and trustworthy, with an understanding of the confidentiality required when working with UHNW individuals.
• Passionate about luxury travel and creating unforgettable experiences.
• Flexibility to travel frequently and adapt to the needs of your client portfolio.
• Knowledge of global luxury destinations and cultural nuances is a plus.
• Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field (preferred).

Offices: United States