Citi Group ServiceNow Analyst 

United States, Indiana 

620220262

What you'll do

• ServiceNow Development: Design, develop, and configure ServiceNow applications, workflows, and integrations.
• Customization & Scripting: Write, test, and deploy scripts using JavaScript, GlideScript, and other scripting languages.
• Module Expertise: Work on ITSM, ITOM, HRSD, CSM, or other ServiceNow modules as required.
• Integration & Automation: Develop and manage integrations between ServiceNow and external systems using REST, SOAP, and MID servers.
• Performance Optimization: Improve application performance and troubleshoot ServiceNow platform issues.
• Security & Compliance: Ensure adherence to security policies and ITIL best practices.
• Mentorship: Guide junior developers, review code, and ensure adherence to coding standards.
• Stakeholder Collaboration: Work closely with business analysts, architects, and stakeholders to translate business needs into technical solutions.
• Platform Upgrades: Assist with ServiceNow version upgrades and testing new features.

Technical Skills:

• Strong knowledge of ServiceNow platform architecture and administration.
• Proficiency in JavaScript, Glide API, ServiceNow Script Includes, and Business Rules.
• Experience with UI policies, UI actions, ACLs, and Flow Designer.
• Hands-on experience with ServiceNow integrations using REST/SOAP APIs.
• Familiarity with ServiceNow ATF (Automated Test Framework).
• Understanding of ITIL processes and ServiceNow best practices.

Required Qualifications:

• Solid, relevant professional experience in ServiceNow development and implementation.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Ability to work in an Agile/Scrum environment.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience with ServiceNow Scoped Applications.
• Knowledge of DevOps, CI/CD pipelines, and cloud technologies.
• Experience with ServiceNow Performance Analytics and Reporting.

Time Type:

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