JPMorgan Transaction Processing 

India, Maharashtra, Mumbai 

61997341

As a Cash Operations Transaction Processing Supervisor, you'll manage the operations of several functions of the USD investigations team, while overseeing a team.

Responsibilities:

• Provide overall supervision to the staff during shift operating window
• Ensure that all work items are completed as per the agreed timeline
• Monitor the exceptions and ensure that they're resolved in a timely manner
• Identify opportunities for improving the efficiency of the process
• Identify the training requirements of the team members
• Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis
• Prepare the weekly / monthly reports
• Track the changes to the procedures and ensure that the team is fully aware of the changes

This role requires a wide variety of strengths and capabilities, including:

• Experience with and a working knowledge of various aspects of International Payment Processing Operations
• Working Knowledge of SWIFTS and international payment conventions and practices is a must
• Prior experience in client and third party bank investigations for Multicurrency payments is an added advantage
• Strong interpersonal/communication skills and ability to communicate internally and externally and at all levels
• Experience working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
• Good people management skills
• Demonstrates a proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
• Ability to escalate issues as appropriate
• Bachelor’s degree
• Strong PC skills, including knowledge of Microsoft Office Suite