As a Cash Operations Transaction Processing Supervisor, you'll manage the operations of several functions of the USD investigations team, while overseeing a team.
Responsibilities:
- Provide overall supervision to the staff during shift operating window
- Ensure that all work items are completed as per the agreed timeline
- Monitor the exceptions and ensure that they're resolved in a timely manner
- Identify opportunities for improving the efficiency of the process
- Identify the training requirements of the team members
- Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis
- Prepare the weekly / monthly reports
- Track the changes to the procedures and ensure that the team is fully aware of the changes
This role requires a wide variety of strengths and capabilities, including:
- Experience with and a working knowledge of various aspects of International Payment Processing Operations
- Working Knowledge of SWIFTS and international payment conventions and practices is a must
- Prior experience in client and third party bank investigations for Multicurrency payments is an added advantage
- Strong interpersonal/communication skills and ability to communicate internally and externally and at all levels
- Experience working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
- Good people management skills
- Demonstrates a proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
- Ability to escalate issues as appropriate
- Bachelor’s degree
- Strong PC skills, including knowledge of Microsoft Office Suite