Microsoft Technical Support Engineer - Intune 

Portugal, Lisbon 

619895723

Required Qualifications:

• Candidate must have hands on working experience in technical support, technical consulting experience, or information technology experience.
• Candidate must have worked in global customer service environment resolving complex technical issues.
• Must have worked on sys-admin, active directory, etc.
• SCCM- Config Manager experience/Cloud experience will be a plus.
• Intune/MDM knowledge.

Language Qualification:

Portuguese OR Spanish Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Any other Language: French, German, or Italian would be an added advantage.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.