Microsoft Technical Support Engineer - Intune 

Portugal, Lisbon 

217042292

Minimum Requirements:

• Candidate must have hands on working experience in technical support, technical consulting experience, or information technology experience.
• Candidate must have worked in global customer service environment resolving complex technical issues.
• Must have worked on sys-admin, active directory, etc.
• SCCM- Config Manager experience/Cloud experience will be a plus.

Language Qualification:

English Language: fluent in reading, writing and speaking.

Knowledge of additional language i.e.French, German, Italian and Spanishwould be an added advantage.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.