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Outbrain Technical Support Engineer 
United States, New York, New York 
618506096

01.07.2024

A day in the life

  • Utilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirements
  • Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
  • Diligently troubleshoot product issues before escalating to the appropriate group
  • Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
  • Resolve case tickets from the Supply Operations team’s queue & internal escalations
  • Diligently troubleshoot product issues

What you’ll bring

  • 2-3 years of experience in a technical support field- a must!
  • Natural leadership skills, manage good relationships with cross-functional teams and become a subject matter expert who leads by example and facilitates escalation
  • Capable of driving partners technical calls
  • good knowledge in HTML, CSS
  • knowledge of Internet technologies, and a demonstrated capacity to learn
  • Hands on experience with server-side integrations troubleshooting & setup
  • Ability to actively drive problems to resolution
  • Sound decision-making and critical thinking skills
  • Very good analytical skills, sharp & fast thinker
  • Ability to interact with the staff, management, and peers in a professional manner
  • Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools

More than Snacks:

  • Office and home hybrid working (3 days in office, 2 days at home)
  • Be part of our success with our equity program
  • Wellbeing benefits like Medical, Life & Income Protection Insurance, enhanced pension programme
  • Expand your toolbox with our mentorship program and internal learning tools
  • Happy hours & office lunch once a week
  • …and of course a fully stocked kitchen!