Outbrain Technical Support Engineer 

United States, New York, New York 

618506096

A day in the life

• Utilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirements
• Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
• Diligently troubleshoot product issues before escalating to the appropriate group
• Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
• Resolve case tickets from the Supply Operations team’s queue & internal escalations
• Diligently troubleshoot product issues

What you’ll bring

• 2-3 years of experience in a technical support field- a must!
• Natural leadership skills, manage good relationships with cross-functional teams and become a subject matter expert who leads by example and facilitates escalation
• Capable of driving partners technical calls
• good knowledge in HTML, CSS
• knowledge of Internet technologies, and a demonstrated capacity to learn
• Hands on experience with server-side integrations troubleshooting & setup
• Ability to actively drive problems to resolution
• Sound decision-making and critical thinking skills
• Very good analytical skills, sharp & fast thinker
• Ability to interact with the staff, management, and peers in a professional manner
• Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools

More than Snacks:

• Office and home hybrid working (3 days in office, 2 days at home)
• Be part of our success with our equity program
• Wellbeing benefits like Medical, Life & Income Protection Insurance, enhanced pension programme
• Expand your toolbox with our mentorship program and internal learning tools
• Happy hours & office lunch once a week
• …and of course a fully stocked kitchen!