Philips Order Management Officer-2 

China, Jiangsu 

617702170

One sentence description of role
Your role:

• Order Tracking and Compliance:
  Track and monitor order status from the moment a CDD is provided [Z2] up until the delivery and revenue recognition step; and communicate progress to customers and relevant stakeholders. Ensure Order book health and matching of the price on the Customer PO, Quote and SAP Sales Order.
• Communication:
  Communicate order progress pro-actively and potential delays to relevant stakeholders, such as CPMs and regional ISC team;
• Date Management
  : Ensure dates are properly aligned between internal system to set the correct expectation between CPM and factory and mitigate any potential risk it may impact OTIF;
• Supply Chain Management
  : Monitor and take respective action when backorders are presented and work with the Factory to ensure Customer Requirements are met
• Shipping Track and Trace:
  FUP with PCT Origen to ensure that orders are packed and shipped in a timely manner. Ensuring that specials and/or combined shipment, missing or dead-on arrival are properly handled
• Delivery Scheduling:
  Schedule and coordinate delivery logistics with local market carriers to ensure on time and accurate delivery to final customers [Indirect orders].
• Inventory Management:
  Perform Goods Receipt in company’s internal system according to confirmation received by warehouse and perform Stock transfer activities and support Local ISC team on material movement related tasks;
• Documentation and Record Keeping
  Maintain accurate and organized records of all order-related information, including shipping documents, invoices and/or Customer related documentation. Ensure compliance with relevant local regulations and company internal policies, such as SAL Controls;
• Customer Billing and Revenue Recognition:
  Responsible to release customer billing as requested by the market finance policy and create customer facing documents which meet local fiscal and legal requirements on time and first-time right and perform Order updates whenever Customer acceptance form is received to ensure order is properly revenue recognized

• Education: Bachelor degree
• Experience: 3-5 years working experience
• Ability to communicate in both Chinese and English verbally and in writing.
• Familiar with Microsoft Office (Words, Excel, PPT, etc.)
• Good communication & interpersonal skills
• With passion of serving customers, team working and highly responsible and loyal to the company.