Track and monitor order status from the moment a CDD is provided [Z2] up until the delivery and revenue recognition step; and communicate progress to customers and relevant stakeholders. Ensure Order book health and matching of the price on the Customer PO, Quote and SAP Sales Order.
Communication:
Communicate order progress pro-actively and potential delays to relevant stakeholders, such as CPMs and regional ISC team;
Date Management
: Ensure dates are properly aligned between internal system to set the correct expectation between CPM and factory and mitigate any potential risk it may impact OTIF;
Supply Chain Management
: Monitor and take respective action when backorders are presented and work with the Factory to ensure Customer Requirements are met
Shipping Track and Trace:
FUP with PCT Origen to ensure that orders are packed and shipped in a timely manner. Ensuring that specials and/or combined shipment, missing or dead-on arrival are properly handled
Delivery Scheduling:
Schedule and coordinate delivery logistics with local market carriers to ensure on time and accurate delivery to final customers [Indirect orders].
Inventory Management:
Perform Goods Receipt in company’s internal system according to confirmation received by warehouse and perform Stock transfer activities and support Local ISC team on material movement related tasks;
Documentation and Record Keeping
Maintain accurate and organized records of all order-related information, including shipping documents, invoices and/or Customer related documentation. Ensure compliance with relevant local regulations and company internal policies, such as SAL Controls;
Customer Billing and Revenue Recognition:
Responsible to release customer billing as requested by the market finance policy and create customer facing documents which meet local fiscal and legal requirements on time and first-time right and perform Order updates whenever Customer acceptance form is received to ensure order is properly revenue recognized
Education: Bachelor degree
Experience: 3-5 years working experience
Ability to communicate in both Chinese and English verbally and in writing.
Familiar with Microsoft Office (Words, Excel, PPT, etc.)
Good communication & interpersonal skills
With passion of serving customers, team working and highly responsible and loyal to the company.