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Tesla Service Advisor - Aarhus 
Denmark, Central Denmark Region, Aarhus 
617479396

06.04.2025
What You’ll Do
  • Confidently communicate with customers as a Tesla ambassador through digital channels, and faceto-face to provide: Scheduling/status updates, waiter updates, and payment requirements
  • Educate customers on Product, Tesla App, and answer any questions using customer friendly language
  • Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
  • Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
  • Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
  • Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
  • Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
  • Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
  • Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
  • Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to excel in a team-based environment and achieve common goals
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Able to communicate, read, and write effectively in the English language
  • Must have and continue to maintain a valid driving license and safe driving record