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Tesla Service Advisor - Aarhus Denmark, Central Denmark Region, Aarhus 617479396
16.04.2025
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What You’ll Do What You’ll Bring
- Confidently communicate with customers as a Tesla ambassador through digital channels, and faceto-face to provide: Scheduling/status updates, waiter updates, and payment requirements
- Educate customers on Product, Tesla App, and answer any questions using customer friendly language
- Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
- Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
- Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
- Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop
- Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
- Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly
- Perform additional responsibilities as assigned to meet business needs
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
- Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to excel in a team-based environment and achieve common goals
- Excellent problem-solving skills, and strong ability to take initiative and be proactive
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems
- Good knowledge of MS Office
- Able to communicate, read, and write effectively in the English language
- Must have and continue to maintain a valid driving license and safe driving record
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