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Applied Materials Global Software Support Engineer II - E2 Taiwan, Tainan 617427638
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Key Responsibilities
2. Provides customer software support via Software Ticketing system.
3. Provides assistance in analysis of software issues reported on customer tools by field engineers. Deliver updates and reports to managers and other stakeholders.
4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
5. Independently develops customer focused feature documentation for external software features
6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
7. Assists in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
Functional Knowledge
Demonstrates higher level knowledge and skills within own discipline. Solves varied and moderately complex problems. Exhibits knowledge of the company, processes and customers.
Business Expertise
Understands key business drivers; uses this understanding to accomplish own work.
Leadership
No supervisory responsibilities but provides informal guidance to new team members.
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
Impact
Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Interpersonal Skills
Explains complex information to others in straightforward situations.
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