Elevate user engagement through strategic content design and fostering inclusive and intuitive digital experiences.
As a Vice President of Content Design in Consumer Banking, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Working alongside strategic partners you will drive innovative solutions to complex problems and collaborate with cross-functional teams.
Job responsibilities
- Develop and implement content design strategies for multiple components of a product or a series of small products and ensure alignment with business requirements and user experience goals
- Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
- Use content models and taxonomies to design, structure and organize digital content to effectively guide users through the experience and simplify complex technical concepts
- Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
- Champion inclusive language for a diverse audience and ensure seamless, positive interactions throughout the customer journey
- Lead strategically important initiatives
- Leverage your expertise in content design and content architecture to provide guidance and direction in the narrative structure of products and services
- Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience
- Champion inclusive design and user experience and contribute to the success of JPMorgan Chase's user experience design efforts
Required qualifications, capabilities and skills
- 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process and architecture, focusing on digital products and platforms
- Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
- Expertise in written and verbal storytelling, crafting clear, engaging content that simplifies complex concepts and drives action while adhering to industry and brand standards
- Extensive experience facilitating workshops for product and experience design, creating compelling content journeys and practicing agile content delivery
- Advanced technical literacy and a deep understanding of content platforms and their impact on user experience
- Experience collaborating with design, research, compliance and other partners to create experiences users love, drive consistency across channels and minimize risk
Preferred qualifications, capabilities and skills - Passion for learning, personal growth, sharing knowledge and helping others expand their skill sets
- Courage to ask questions and seek opportunities for innovation
- Demonstrated ability to use data to make content design decisions and measure impact
- Empathy for users and colleagues