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JPMorgan Vice President Content Design 
United States, New Jersey, Jersey City 
615815059

20.07.2024

Elevate user engagement through strategic content design and fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in Consumer Banking, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Working alongside strategic partners you will drive innovative solutions to complex problems and collaborate with cross-functional teams.

Job responsibilities

  • Develop and implement content design strategies for multiple components of a product or a series of small products and ensure alignment with business requirements and user experience goals
  • Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
  • Use content models and taxonomies to design, structure and organize digital content to effectively guide users through the experience and simplify complex technical concepts
  • Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
  • Champion inclusive language for a diverse audience and ensure seamless, positive interactions throughout the customer journey
  • Lead strategically important initiatives
  • Leverage your expertise in content design and content architecture to provide guidance and direction in the narrative structure of products and services
  • Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience
  • Champion inclusive design and user experience and contribute to the success of JPMorgan Chase's user experience design efforts

Required qualifications, capabilities and skills

  • 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process and architecture, focusing on digital products and platforms
  • Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
  • Expertise in written and verbal storytelling, crafting clear, engaging content that simplifies complex concepts and drives action while adhering to industry and brand standards
  • Extensive experience facilitating workshops for product and experience design, creating compelling content journeys and practicing agile content delivery
  • Advanced technical literacy and a deep understanding of content platforms and their impact on user experience
  • Experience collaborating with design, research, compliance and other partners to create experiences users love, drive consistency across channels and minimize risk
    Preferred qualifications, capabilities and skills
  • Passion for learning, personal growth, sharing knowledge and helping others expand their skill sets
  • Courage to ask questions and seek opportunities for innovation
  • Demonstrated ability to use data to make content design decisions and measure impact
  • Empathy for users and colleagues