SAP Working Student f/m/d - Customer Experience Change Management 

Germany, Saxony, Dresden 

614679207

THE ROLE

You will be involved in the complete OCM actions of the harmonized customer service management project. This can comprise tasks like:

• Understanding the business needs and the challenges
• Support in managing our stakeholder groups in our Lines of Business, Support, Development, Operations and IT
• Support in successfully managing our change community by driving change management through all
• Create enablement material for the harmonized processes as well as the tool introduction
• Successfully communicate to all employees and engage in 2-way communication

ROLE REQUIREMENTS

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Psychology, Information Technology, computer science, business informatics, or related fields
• Basic experience with communication
• Basic experience with change management
• Self-reliance, persistence and ability to work in a dynamic environment
• Fluent in English and/or German – verbal and written
• Excellent interpersonal, presentation as well as communication skills
• User of spread sheets / word processing and modern collaboration tools
• Understanding of the requirements of change management, communications, enablement

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

Job Segment:Change Management, ERP, Cloud, Computer Science, Informatics, Management, Technology