Meliopayments Client Services Learning Development Manager 

United States, New York, New York 

613017912

Qualifications:

• 3+ years of experience of leading a team and managing learning and development in a fast paced environment.
• Strategic thinker that can actualize ideas into actions.
• Experience working in a B2B payments environment is a plus.
• Be able to work cross-functionally and professionally, especially with leadership.
• Excellent verbal and written skills, especially in presenting complex information across many channels and to various audiences.
• Strong attention to detail and advocate for internal teams to ensure trainings are effective and successful.
• Experience in dealing with ambiguity and rapidly shifting priorities
• Experience working with LMS tools and other tooling that can contribute to the effective enablement of internal teams (Zendesk experience a plus).
• Passionate about customer service, and improving workflows for internal stakeholders.

:

• Manage and lead a team, providing effective guidance and fostering a culture of collaboration, innovation, and structured professional development.
• Develop quarterly roadmaps that align with department and company goals and ensure training programs address current skill gaps and contribute to organizational objectives.
• Be a Client Services advocate by maintaining best practices while executing on goals.
• Work collaboratively with Client Services stakeholders to build consensus on initiatives and identify training needs.
• Develop methods to collect data on knowledge gaps within the organization and tailor training programs effectively based on data insights to address specific learning needs.
• Facilitate training sessions using various modalities to accommodate diverse learning styles and follow through with data analysis to ensure the effectiveness of training programs.
• Optimizes the functionality of LMS tools to ensure the efficient delivery of training initiatives.
• Demonstrate an agile mindset, adapting strategies and programs to respond effectively to changing organizational needs and remain flexible in learning and development approaches.
• Track projects for all learning and development and ensure timely and successful implementation.
• Demonstrate an agile mindset by showcasing your ability to iterate, build minimum viable “products” and respond effectively to changing organizational needs.
• Take on initiatives with little structure and build out a cohesive plan for successful implementations.
• Effectively manage change, ensuring changes are communicated transparently and facilitate smooth transitions in learning processes.

About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
  • The annual base salary range for this position is $100K- $110K.
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.