1. Act as a primary point of contact for clients, providing expert advice and guidance on IBM Cloud solutions.
3. Manage client expectations and communicate service updates effectively.
4. Assist in the design, development, and deployment of cloud solutions based on client requirements.
5. Provide training and support to clients on IBM Cloud technologies.
6. Contribute to the continuous improvement of IBM Cloud services based on client feedback.
**Disclaimer:** This job description is illustrative and may not include all duties and responsibilities relevant to this position. IBM reserves the right to change them at any time.
This job description does not constitute a contract or guarantee of employment. IBM's hiring process follows a comprehensive evaluation of an applicant’s qualifications and assessment of job match.
**Required Skills:**
1. **Bachelor's degree in Computer Science, Information Technology, or a related field.**
2. **Proven experience as an IBM Cloud Specialist or similar role.**
3. **In-depth knowledge of IBM Cloud services, including but not limited to, Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), and IBM Cloud Functions.**
4. **Experience in managing and deploying applications on the IBM Cloud platform.**
5. **Familiarity with containerization technology (e.g., Docker) and orchestration tools (e.g., Kubernetes).**
6. **Strong understanding of cloud architecture, security practices, and compliance requirements.**
7. **Excellent problem-solving and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.**
8. **Proven track record of working as a liaison between clients and support teams.**
9. **Ability to handle multiple projects and prioritize tasks effectively.**
**Preferred Skills:**
1. **Certifications in IBM Cloud technologies.**
2. **Experience with DevOps practices and tools (e.g., Jenkins, Git).**
3. **Knowledge of microservices architecture and serverless computing.**
4. **Experience with data management and analytics on the cloud.**
5. **Understanding of Agile methodologies and their application in cloud projects.**
6. **Fluency in more than one language (besides English).**
7. **Experience in managing and optimizing cloud costs.**
