Microsoft Customer Success Account Manager CSAM 

Taiwan, Taoyuan City 

612993449

Key Skills:

• Over ten years of experience managing the delivery of innovative IT solutions that demonstrate measurable impact on business outcomes.
• Demonstrated ability to develop and maintain effective long term relationships at all levels in a customer organisation.
• Broad understanding of Microsoft technologies and industry megatrends including Cloud strategies.
• Strong Program and Project Management skills including experience with adoption/change management and Benefits realisation.
• Solid understanding of service management and operations management.
• Portfolio management and account planning
• Influencing skills
• Experience in people and process capability improvement.
• Strategic and analytical thinker with an eye for detail.
• Degree or equivalent in a relevant discipline.
• Strong written and verbal communication skills

Responsibilities:

• Create customer value by accelerating cloud consumption/usage, supportability, and influence upsell
• Deliver an easy and connected experience and build trust through customer centricity
• Improve customer experience with technical intensity and actioning customer feedback
• Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross cloud solutions delivering on the One Microsoft value