JPMorgan Relationship Manager II - Payments Senior Associate 

United States, Arizona, Tempe 

612575429

As a Payments Relationship Manager II, under our Pricing and Loyalty & Retention Team, you will be responsible for conducting pricing reviews and driving client retention. This role involves building strong client relationships, conducting comprehensive pricing reviews, and developing strategies to enhance client satisfaction and loyalty. You will utilize your consultative skills and payments expertise to address challenges associated with merchant acquiring while offering value-add solutions to meet/exceed clients’ business goals, leading to increased retention and a positive client experience.

Job responsibilities

• Conduct comprehensive pricing reviews and financial analysis to help clients optimize acquiring cost, promoting client satisfaction and retention
• Partner with internal departments to ensure a high level of support for the client, including resolving software, hardware, pricing, contractual, risk, compliance, and regulatory inquiries
• Serves as trusted advisor, leveraging core knowledge, to recommend and promote banking and payment processing solutions to clients to ensure a seamless client experience across Chase
• Diagnose client issues, providing solutions and resolving with urgency
• Consult on merchant acquiring products and services, aligning solutions to clients’ needs
• Protects the firm by following sound risk management protocols and adhering to regulatory requirements

\Required qualifications, capabilities, and skills:

• Strong knowledge of the merchant services industry, products and services and diverse types of businesses, industries, markets, financial and economic concepts
• Demonstrate ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills.
• Strong analytical and problem-solving skills
• Proven cross-functional partnership and resourcefulness to solve customer needs
• Strong written, presentation, contract negotiation, organizational, and communication skills
• Ability to understand client needs and deliver exceptional service
• Flexibility to manage multiple tasks and priorities simultaneously
• Proficient with MS Office Suite with a high emphasis in Excel and other business-related database programs, i.e., Salesforce
• High Level of integrity and professionalism, and compliance with established controls and regulations

Preferred qualifications, capabilities, and skills

• Bachelor's and Master's Degree
• 5+ years payments industry or relevant experience