JPMorgan Relationship Manager - Payments Associate 

United States, Arizona, Tempe 

156517207

Job Responsibilities

• Proactively reach out to clients to obtain necessary information/documentation to complete digital onboarding application
• Serve as the main point of contact for clients during the onboarding phase, until WKO CAU or Credit Ops, have decision the application
• Coordinate with Sales Team to offer North American Platform/Global products if Janus is not a compatible platform
• Work closely with internal teams, WKO CAU, Credit Ops, Sales, Product and Customer Experience to ensure smooth client onboarding and promote processes improvements.
• Protects the firm by following sound risk management protocols and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Strong knowledge of the merchant services industry, products and services and diverse types of businesses, industries, markets, financial and economic concepts.
• Strong analytical and problem-solving skills.
• Proven cross-functional partnership and resourcefulness to solve customer needs.
• Strong interpersonal and communication skills, with a client-first mindset.
• Ability to manage multiple clients and projects simultaneously while maintaining attention to detail.
• Self-motivated with the ability to work independently and as part of a collaborative team.
• Ability to understand client needs and deliver exceptional service.
• High Level of integrity and professionalism, and compliance with established controls and regulations.

Preferred qualifications, capabilities, and skills

• 5+ years payments industry or relevant experience.
• Strong analytical and research skills as it relates to problem solving and solutions delivery.
• Extensive knowledge of functional discipline with proven track record of successful relationship management experience