JPMorgan Customer Success Associate 

China, Hong Kong, Hong Kong Island 

612571614

• Helps execute product adoption, expansion, and retention activities to support a healthy customer base
• Attends and participates in regular meetings while keeping thorough notes to ensure accountability for customers
• Investigates and resolves customer issues in a timely and efficient manner
• Tracks and analyzes key metrics to measure customer success
• Provides help support to customers on their queries related to technology, workplace, and HR queries

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in customer success or a relevant domain area
• Strong verbal and written communication skills and presentation skills
• Comfortable using technology with a willingness to learn new technological skills, programs, and tools
• Demonstrated analytical skills and critical thinking ability