EY Senior Business Analyst ServiceNow - Insurance Technology Services 

Italy, Lombardy, Milan 

611030974

Senior Consultant ServiceNow – Technology Enabled Transformation – Financial Services

We are looking for motivated consultants with 2-3 years of experience using the ServiceNow platform, particularly in the TPRM (Third-Party Risk Management), ERM (Enterprise Risk Management), or other related modules.

Your workplace

As a Senior Consultant following ServiceNow, you will play a crucial role in delivering innovative solutions to our customers.Your responsibilities include:

• • Analyze customer requirements and translate them into configurable solutions on ServiceNow.
  • Configure, customize, and implement ServiceNow modules such as TPRM, ERM, ITSM, or others.
  • Support business process management, ensuring alignment with best practices.
  • Participate in requirement gathering sessions and draft technical and functional documentation.
  • Identify opportunities for improvement and optimization of the platform.
  • Collaborate with internal teams and external stakeholders to ensure project success Provide post-implementation support and training to end users.

What you bring

• • 2-3 years of practical experience on ServiceNow, particularly with the TPRM, ERM modules or others (e.g., ITSM, GRC, SecOps).
  • Basic knowledge of configuring workflows, scripts, integrations, and customizations on ServiceNow.
  • Knowledge of ITIL best practices is considered a plus.

Soft Skills:

• • Analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, to interface with clients and project teams.
  • Teamwork attitude and ability to manage priorities.
  • Flexibility and ability to work in dynamic and challenging environments.

Education:

• Degree in technical, engineering, economic, or equivalent fields.
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist are a plus.

Languages:

• Good knowledge of Italian (written and spoken).
• Good knowledge of English (written and spoken).