Artlist Help Center Lead 

Israel, Tel Aviv District, Tel Aviv-Yafo 

610473800

You’ll find more information about this role and the perks of working for us on our local

• Strong English and Hebrew verbal and written communication
• Proven experience managing or leading a knowledge base or help center, reorganizing, categorizing and streamlining complex information
• Proven experience implementing Generative AI powered chatbot
• Strong background in customer service, content strategy, or related fields
• Experience creating and maintaining FAQs, guides, troubleshooting articles, and other self-service resources
• Experience using data analytical tools like Google Analytics, Zendesk Explore / Snowflake or similar platforms
• Experience with platforms like Zendesk, Intercom or other Help Center tools -an advantage
• Exceptional writing, proofreading and editing skills with a strong command of grammar, style and tone
• Project management skills with the ability to prioritize tasks and meet deadlines, especially during product launches or updates
• Capable of gathering feedback from stakeholders, analyze content performance and customer demand to drive self-service adoption and enhancing customer satisfaction
• Understanding of knowledge base best practices and SEO optimization best practices.
• Basic knowledge of HTML/CSS for customizing and enhancing knowledge base functionality.