Nvidia Senior Engineer 

Taiwan, Taipei 

610290326

What you’ll be doing:

• Collaborate with management and key stakeholders to develop, implement, and manage support, operational, and project objectives, identify and develop future processes across NVIDIA IT, remove friction in day-to-day operations, and lead continuous improvement initiatives by engaging leadership to deliver projects and initiatives.

• Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions. Collaborate with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.

• Collaborate with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times, and maintain and improve existing tools and solutions to address key business challenges.

• Collaborate with Tier 1 support and engineering teams for effective communication, provide mentorship, and maintain accurate documentation of systems and processes, contributing to knowledge base articles and incident response documentation.

• Stay up to date with the latest tech developments and introduce them where possible.

What we need to see:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 5+ years of experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.

• Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles, and familiarity with incident management systems (e.g., Jira, ServiceNow).

• Strong analytical and problem-solving skills, excellent communication and collaboration abilities, and proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.

• Ability to independently deliver innovative solutions with minimal direction, excellent attention to detail, organization, high-quality outputs, strong presentation and training skills for non-technical audiences, and demonstrated capability to assess business needs and creatively influence solutions.

• Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows), with experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.

Ways to stand out from the crowd:

• Excellent interpersonal and leadership skills.

• Track record delivering high availability in complex, global environments.

• Creativity and latitude to adjust to rapidly changing plans and circumstances.

• Experience working in a hybrid on-prem and public cloud environment.

• Highly driven, analytical, and curious problem-solver with a focus on using data to make business decisions.