Microsoft Global Account Manager - Consumer Goods 

Belgium, Brussels 

609828327

Key qualifications include:

• Strong relationship-building skills, experience with virtual teams and collaborating with partners, creativity, agility, and expertise in cloud technologies and industry trends.
• Experience in Consumer Goods industry.
• Ability and willingness to travel.

Customer Engagement

• Builds and maintains relationships with executives and business and technical decision makers through consultative engagement. Establishes a rhythm of business with customer sponsors to highlight the value of Microsoft’s solutions. Seeks to deepen relationships with customers during interactions by being customer-focused, consistently honoring commitments, and connecting the customer to Microsoft executives. Works closely with our partners in joint selling. Leverages digital selling methods to grow our network and identify new opportunities.
• Proactively develops a comprehensive understanding of the customer's business priorities and technological needs. Identifies opportunities to help the customer optimize their business and create new business and technology solutions based on the customer’s strategies. Develops a comprehensive understanding of the customer's industry.

Account Management

• Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning.
• Develops and oversees the execution of account plans using our common sales and delivery methodology to ensure both Microsoft revenue targets and customer business needs are met. Drives accountability to deliver on account plans among the extended virtual teams and internal industry experts. Leads the extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth. Ensures achievement of revenue and consumption targets and drives integrated joint account governance on regular frequency.
• Anticipates moves within assigned accounts, as well as potential problems and ways to mitigate risks. Consults and coordinates with the account management team to make necessary adjustments, determine what actions to tackle first, and re-adjust priorities to respond to pressing and changing demands.
• Seeks customer feedback (both formal and informal) from assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. Orchestrates others to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as needed to improve customers' overall experience.
• Grows sales and partner impact and engages mainstream partners to develop and promote mutually beneficial customer business and technology transformation strategies.

Other

• Embody our and