Job Category
Job Details
Responsibilities- Strategic Planning & Execution :
- Contribute to and execute a comprehensive strategic account plan.
- Drive multi-year growth focusing on Data Cloud, Einstein 1, Tableau, MuleSoft, Slack, and Platform adoption.
- Revenue Growth :
- Own forecast and pipeline for specialized product lines.
- Deliver high-quality ACV and AOV while mitigating attrition risks.
- Customer Relationship & Trust :
- Serve as a trusted advisor by demonstrating deep understanding of customers’ tech stack and driving strategic impact with Salesforce solutions.
- Advocate for Salesforce’s Platform and Agents solutions to optimize technology efficiency and economic outcomes for customers.
- Support post-sales implementation success by aligning with customer milestones and goals.
- Product & Industry Expertise :
- Possess in-depth knowledge of Salesforce’s product portfolio, including features, benefits, use cases, and value propositions.
- Command an understanding of industry trends, technologies, and competitor activities.
- Team Collaboration & Development :
- Educate and collaborate with internal teams, enhancing their knowledge of Salesforce solutions and value propositions.
- Demonstrate expertise and foster collaboration across product lines.
- Cross-Functional Influence :
- Partner with Product teams and internal cross-functional stakeholders to ensure holistic customer and program success.
- Collaborate with Sales, Services, Success, Product, Alliances, and Marketing teams to optimize account outcomes.
- Operational Excellence :
- Provide accurate revenue forecasts and contribute to company margin and revenue goals.
- Drive operational excellence by optimizing processes and resource allocation to maximize efficiency and effectiveness.
- Focus efforts on high-ROI activities, prioritizing ruthlessly.
- Executive Presence & Relationships :
- Build and maintain trusted relationships with senior customer executives.
- Share insights on product and account trends with Salesforce executives to inform strategy.
- Company Stewardship :
- Adopt a long-term perspective while executing short-term priorities.
- Step beyond defined responsibilities to help the company and report account and product strategies regularly to leadership.
- Risk Management & Attrition Mitigation :
- Identify potential risks and challenges in accounts and develop proactive strategies to address them.
- Ensure customer satisfaction and retention through proactive relationship management.
Required Qualifications- Strong track record in consultative sales, specializing in software or business applications (5-10 years of experience preferred).
- Proven expertise in managing and growing relationships with C-level stakeholders.
- Demonstrated success in selling Salesforce or similar enterprise solutions across diverse industries.
- Deep understanding of AI, data, and CRM technologies with an ability to articulate their business impact.
- Exceptional written, verbal, and presentation skills.
- Fluency in English and French.
Preferred Qualifications- History of exceeding ACV and pipeline growth targets.
- Experience driving strategic, large-scale customer adoption initiatives.
- Knowledge of sales methodology and certifications.
- Strong problem-solving skills focused on customer success.
- Prior experience in consumption-based selling models.
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