Job Category
Job Details
Responsibilities:
- Develop key customer stakeholder relationships with business and technology contacts and drive customer satisfaction against agreed project and business value criteria in aligned divisions
- Help develop and drive the overall long-term strategy for the account, aligned with customer business objectives.
- Focus on value realisation for the customer through close management of program delivery and execution
- Lead the end-to-end sales process from opportunity discovery through to execution. Managing a “One Salesforce” team of cross functional experts such as Sales Engineers, Professional Services Teams, BVS, Salesforce Executive Sponsors Partners, etc.
- Territory identification and research, to formalise a go-to-market territory strategy within 30 days.
- Create a clear and concise Salesforce Technology & Professional Services ‘POV’ and supporting value proposition for both existing and new areas within the account
- Create Executive briefing and Operational Management content for Account Management and QBR schedules during the fiscal
- Drive growth within an existing assigned account through continuous development of the Salesforce Value Proposition and supporting commercial and business proposals
Required Skills and Qualifications:
- Demonstrated Success of quota carrying, technology solution-based direct sales experience.
- Account Planning Strategies: Create an account plan contribution to retain and grow ACV (Actual Contract Value) with existing accounts with a focus on upsell, and cross-sell.
- Research and Discovery: Uncover customers’ current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses.
- Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
- Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom).
- Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.
- Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.
Preferred Skills and Qualifications:
- Excellent interpersonal and communications skills.
- Sales Methodology education.
- Ability to develop cases and service requirements, while crafting and leading strategic alliances.
- Ability to thrive in a fast-paced environment.
- Track record of consistently achieving or surpassing quota.
- Ability to work with multiple internal teams, govern, inspire, and leverage resources to align with account objectives.
- Experience will be evaluated based on alignment with the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
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