SAP Digital Customer Renewal Executive 

Germany, Baden-Württemberg 

605180065

JOB OVERVIEW

Our Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Renewal Executive, you will be responsible for the sales and renewal of a large portfolio of accounts in the lower segment. In this role, you will spend your days partnering with our Enterprise customers to provide strategic recommendations around their growth and expansion plans with Concur.

A DIGITAL CUSTOMER RENEWAL EXECUTIVE WILL:

• Serve as a focal point for customers for their growth and expansion needs
• Develop and execute sales strategies based on clients needs
• Execute pricing strategies and sales contracts
• Serve as a trusted advisor to clients to highlight Concur services that solve their pain points and drive customer value realisation
• Build and maintain relationships with key decision-makers, ensuring successful solution deployment and customer satisfaction.
• Work in partnership with the Customer Success Partner to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals
• Contribute to organizational growth projects
• Maintain a clean book of business, ensure data integrity for the business
• Meet & achieve account retention, pipeline building and revenue goals
• Be a client advocate and a voice of reason as you cross-collaborate across internal teams

Skills & Qualifications:

• Account management or sales experience in managing and growing a large portfolio of existing global companies
• Experience managing high volume sales engagements with clients
• Proven ability to work with virtual/social tools to engage with customers
• Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
• Proven track record of exceeding retention and revenue targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
• Strong business acumen and ability to drive a value based conversation
• Anticipate, identify and meet your customers’ needs
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
• Thrive in a fast paced and evolving environment

Position Requirements:

• Experience in an Account Management or Sales role
• Proficient in written and spoken English and Korean
• Extensive experience in handling Korean customers
• Enterprise Software & SaaS industry experience preferred
• A strong team player, can work collaboratively across multiple teams
• Strong written and verbal communication skills, including negotiating skills
• Passionate with a can-do attitude
• Strong problem-solving skills. Aptitude to assess a situation, define key objectives, make recommendations and execute on action plans

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