IBM Human-in-the-Loop Data Extraction/Transcription 

United States, Alabama, Huntsville 

605015628

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Required Technical and Professional Expertise

• Working in a call center capacity via in/outbound calling
• Prior data entry experience with strong attention to detail
• Must be able to work onsite at IBMs facility in Rocket Center, WV at minimum 3 days a week
• Willing to work flexible hours including nights and weekends
• Able to obtain a Public Trust clearance from the U.S. Federal government
• Collaborative (Soft Skills-Communication, email, chat channels) and team player
• Critical thinking and problem-solving skills
• Knowledge of and familiarity with Microsoft Office suite (Excel, Word, Powerpoint)

Preferred Technical and Professional Expertise

• Experience with the Department of Veterans Affairs and/or other US Federal Government Agencies
• Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR)
• Experience working with case management systems. For quality review personnel, functional knowledge of policies/regulations governing PMR case management.