SAP Cloud Contract Exception Management Process Specialist 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

603776435

WHAT YOU´LL DO

• Review exception requests, swiftly and thoroughly for standards and guardrails compliance.
• Drive programs for contract exception approval automation and to significantly reduce risk.
• Prepare consumable and audience-appropriate content for enablement and validation of our stakeholders.
• Define and implement controls, verify that evidence is collected and documented centrally by cloud products.
• Ensure contract adherence to established product operations standards.
• Improve review times, review completion rate, automation degree, with LoB/product specific operations teams.
• Support sales and field escalations with regards to quote completion and delivery.
• Manage key messaging related to standard and exceptional cloud contract clauses.
• Identify and drive process improvement projects/initiatives.
• Enable sales teams on potential risks and pitfalls.
• Support audit controls/findings related to contract exceptions management process.

WHAT YOU BRING

We are looking for people with strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player.

• Master’s degree preferred, minimum Bachelor’s degree, in Law required.
• In-depth understanding of SAP’s business and market position related to SAP’s cloud product offering.
• Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work.
• Ability to deliver highest quality work under time constraints and in rapidly changing environments.
• Highest level of flexibility, integrity, and confidentiality.
• Strong focus on customer and employee experience and their continuous improvement.
• Ability to deep dive into topics to gain a full understanding of our complex processes and scenarios.
• Experience in collaborating with various cultures across multiple time-zones.

WORK EXPERIENCE

• 2-3 years of experience in contract reviews and presenting the legal overview in a clear manner. Being able to handle a large volume of legal review requests.
• Knowledge of SAP products and services would be useful.
• Work experience in business management, technical operations management/process design, or related field required.
• Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems, required.
• Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas.
• Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation.
• Strong skills Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), and willingness to learn new applications.
• Strong sense of urgency and experience managing risk and an open-minded personality.
• Proactive and independent working style, goal-orientation, and affinity to structure.
• Excellent verbal and written communication skills in English.
• Proven success in engaging people from different cultures, languages, and regions.
• Broad understanding of SAP’s strategy, organizational structure, and SAP solutions.
• Ideally experience in operations of one or more cloud products.

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