Capital One Director Supply Chain Operations Servicing 

United States, Virginia, Arlington 

603150947

Responsibilities of this role includes:

• Leading large size teams to drive complex process documentation, improvement, and execution initiatives

• Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements

• Partnering cross-functionally with Line of Businesses and stakeholders to provide strategic and tactical thought partnership to effectively drive results

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

• Serving as subject matter expert on process documentation, improvement, and execution initiatives and procedure changes

Leading Strategic Direction

• Partnering closely with Line of Business leaders to ensure Supply Chain Solutions is represented in the ideation, design and execution of their objectives through (1) Intent delivery and operational readiness (2) servicing strategy and (3) influencing their product roadmap through the delivery of insights and listening

• Designs strategic programs and initiatives, partnering with project and product teams to integrate designs and develop processes that track progress, identify and address issues

• Leading high impact transformation initiatives and change management contributing to the overall outcomes, definition, scoping, design, and delivery

Influencing

• Creating over-arching roadmaps, in partnership with tech, product and intent teams with a focus on human centered design

• Ensuring the product design is built for agents and customers

• Creating and delivering presentations to senior management. Guiding and influencing senior management discussions and decisions

Leading Horizontally

• Creating, establishing, and managing communications across teams to ensure optimal engagement of associates and leaders

• Consulting with business partners to understand complex problems and focus on bringing issues to resolution, horizontal influence and leadership in a matrixed environment. Escalating road-blocks as necessary to meet timelines. clarifying and defining transformation requirements / scope for cross-functional problems

• Conducting independent research and analysis to solve ambiguous client problems. Working with transformation teams to develop recommendations to clients (e.g., senior management and/or executives) enabling them to make key business decisions

Providing Operational Excellence

• Responsibility for day-to-day operational aspects of the experience; participating in developing products, benefits definition, management of changes in the operational environment, and assigning and managing team accountabilities on an ongoing basis

• Distilling big picture intent into tactical requirements and implementation plans and executing process efficiency

• Intimately understanding the heart of specific operations and represent the voice of that operation to multiple product teams and client stakeholder groups

What skills you need to bring to the table:

Influencing, challenging, and enabling associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction.

Tech & Product Fluency:The role does not require technical skills (e.g. coding) but you need to understand how to harness evolving technology to drive business outcomes. Further, you will be diving into problems with Business Analysts, Operations, and Tech teams and the ability to speak their language is critical to collaboration and consensus building.

:You have a curiosity to challenge the way things work and are capable of thinking outside of the box to develop and advocate for transformative solutions.

You have a bias towards action, try things and sometimes fail. You work in scaled agile frameworks and believe in iterative delivery with a focus on results.

You lead with human centered design as the basis for decision making and influencing outcomes

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 5 years of experience in Process or Project Management

• At least 5 years of experience in People Management

• At least 5 years of experience in Strategic planning

• At least 5 years of experience in Risk Mitigation

Preferred Qualifications:

• Bachelor's Degree

• PMP, Lean, Agile or Six Sigma certification

• 6+ years of experience in Process Management

• 6+ years of experience in People Management