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Responsibilities of this role includes:
Leading large size teams to drive complex process documentation, improvement, and execution initiatives
Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
Partnering cross-functionally with Line of Businesses and stakeholders to provide strategic and tactical thought partnership to effectively drive results
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Serving as subject matter expert on process documentation, improvement, and execution initiatives and procedure changes
Leading Strategic Direction
Partnering closely with Line of Business leaders to ensure Supply Chain Solutions is represented in the ideation, design and execution of their objectives through (1) Intent delivery and operational readiness (2) servicing strategy and (3) influencing their product roadmap through the delivery of insights and listening
Designs strategic programs and initiatives, partnering with project and product teams to integrate designs and develop processes that track progress, identify and address issues
Leading high impact transformation initiatives and change management contributing to the overall outcomes, definition, scoping, design, and delivery
Influencing
Creating over-arching roadmaps, in partnership with tech, product and intent teams with a focus on human centered design
Ensuring the product design is built for agents and customers
Creating and delivering presentations to senior management. Guiding and influencing senior management discussions and decisions
Leading Horizontally
Creating, establishing, and managing communications across teams to ensure optimal engagement of associates and leaders
Consulting with business partners to understand complex problems and focus on bringing issues to resolution, horizontal influence and leadership in a matrixed environment. Escalating road-blocks as necessary to meet timelines. clarifying and defining transformation requirements / scope for cross-functional problems
Conducting independent research and analysis to solve ambiguous client problems. Working with transformation teams to develop recommendations to clients (e.g., senior management and/or executives) enabling them to make key business decisions
Providing Operational Excellence
Responsibility for day-to-day operational aspects of the experience; participating in developing products, benefits definition, management of changes in the operational environment, and assigning and managing team accountabilities on an ongoing basis
Distilling big picture intent into tactical requirements and implementation plans and executing process efficiency
Intimately understanding the heart of specific operations and represent the voice of that operation to multiple product teams and client stakeholder groups
What skills you need to bring to the table:
Influencing, challenging, and enabling associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction.
Tech & Product Fluency:The role does not require technical skills (e.g. coding) but you need to understand how to harness evolving technology to drive business outcomes. Further, you will be diving into problems with Business Analysts, Operations, and Tech teams and the ability to speak their language is critical to collaboration and consensus building.
:You have a curiosity to challenge the way things work and are capable of thinking outside of the box to develop and advocate for transformative solutions.
You have a bias towards action, try things and sometimes fail. You work in scaled agile frameworks and believe in iterative delivery with a focus on results.
You lead with human centered design as the basis for decision making and influencing outcomes
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 5 years of experience in Process or Project Management
At least 5 years of experience in People Management
At least 5 years of experience in Strategic planning
At least 5 years of experience in Risk Mitigation
Preferred Qualifications:
Bachelor's Degree
PMP, Lean, Agile or Six Sigma certification
6+ years of experience in Process Management
6+ years of experience in People Management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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