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Microsoft HR Service Advisor 
Taiwan, Taoyuan City 
602884601

09.10.2025

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Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies. Supports straightforward testing to ensure updates and changes are successfully implemented. Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers. Shares input and/or suggestions of policy or process implementation based on employee feedback. Reviews own performance metrics target and identifies opportunities for improvement. Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested. Protects data privacy and adheres to confidentiality requirements. Uploads employee records into the Record Centre when performing data transactions. Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Supports in execution of transactions with vendors to ensure process delivery is correctly followed.

Qualifications

Required/minimum qualifications

Additional or preferred qualifications
Bachelor's Degree in Human Resources (HR), Business, or related field AND 1+ year(s) work experience in HR operations, HR, or related field OR equivalent experience.
Responsibilities
Data Management
Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested. Verifies data input to ensure accuracy by following established guidelines. Identifies and reports discrepancies in data to subject matter experts.
Protects data privacy and adheres to confidentiality requirements. Supports the operational compliance in data handling by learning relevant policies, procedures, and processes. Handles both regular and sensitive data by following global and local statutory laws.
Uploads employee records into the Record Centre when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.
Process Management
Reviews own performance metrics target and identifies opportunities for improvement.
Shares input and/or suggestions of policy or process implementation based on employee feedback.
Supplier/Vendor Management
Supports in execution of transactions with vendors to ensure process delivery is correctly followed. Sends information/receive information from vendors to process queries.

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